Industries served
Public Entities
Whether we are dealing with a large municipal account or a smaller village or township, at Rockville Risk Management, we understand that all clients have distinctive needs which we continually do our best to satisfy.
We gather pertinent facts completely and quickly by interacting directly with municipal police, public safety officers, and field operations personnel when following up on incidents that have resulted in claims. This requires us to blend the client’s special knowledge of facts, policy, and procedures, with our experience and awareness of the general claims and litigation process.
From a claims management perspective, most municipal risk managers are particularly careful to avoid focusing on expeditious claims resolution. Such focus may lead to a proverbial “target placed on the municipality. Further, the settlement authorization process is generally more complex than with other accounts, including payment processing. This is due to the distinct checks and balances associated with municipal spending. We take all of this into consideration when setting expectations for claimants, opposing counsel, and service vendors.
The unique aspects of handling public entity claims requires careful and sensitive handling of claims, a trait that Rockville Risk Management has built a reputation around.
